Privacy Policy
This Privacy Policy describes how Locusta AI ("we," "us," or "our") collects, uses, and shares information about you when you use our websites, applications, and AI-powered services, including locusta.ai, ADAReporting, ReviewPilot, and our business directory listings (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
- Account Information — name, email address, phone number, and payment information when you register or make a purchase
- Business Directory Information — business name, address, contact details, descriptions, photos, and other content you submit for listing on our directories
- Communications — any information you provide when contacting us via email, forms, chat, or AI agent interactions
- AI Agent Interactions — content of conversations with our AI agents (Syd, Livia, and others) may be retained to maintain service continuity and improve quality
1.2 Information Collected Automatically
- Usage Data — pages visited, features used, time spent, and click patterns on our Services
- Device Information — browser type, operating system, IP address, and device identifiers
- Referral Data — referring URLs and search terms used to find our Services
1.3 Information from Third Parties
- Payment processors (Stripe) — transaction confirmation and billing info
- Analytics providers — aggregated usage statistics
- Business partners — data you have shared with integrated platforms
2. How We Use Your Information
We use collected information to:
- Deliver and improve our Services, including AI-generated content and agent interactions
- Process transactions and send related confirmations
- Respond to your inquiries and provide customer support
- Send you updates, marketing communications, and service-related notices (you can opt out)
- Monitor usage patterns, diagnose technical issues, and maintain security
- Comply with legal obligations and enforce our Terms of Service
3. AI Agent Data Handling
When you interact with our AI agents:
- Conversation content may be retained in our system to provide continuity and quality of service
- AI agents may use context to improve responses but do not share your data with third parties beyond our service providers
- You can request deletion of your agent interaction history by emailing info@locusta.ai
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers — Stripe (payments), email providers, hosting and analytics services — only as needed to operate our Services
- Legal Compliance — when required by law, court order, or to protect our rights and safety
- Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With Your Consent — any other sharing will require your explicit permission
5. Data Retention
We retain your information for as long as your account is active or as needed to provide Services. Business directory listings are retained for the duration of the listing period plus a reasonable cleanup period. Transaction records are retained for at least 7 years per financial record-keeping requirements. You may request deletion of your data at any time (see Section 9).
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate protections for the data we handle.
7. Your Rights
7.1 General Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
7.2 California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information is collected and how it is used
- Delete your personal information (subject to exceptions)
- Opt out of the sale of your personal information (we do not sell your data)
- Not be discriminated against for exercising your rights
To exercise your rights, contact us at info@locusta.ai with "California Privacy Rights" in the subject line.
7.3 European Residents (GDPR)
If you are in the European Economic Area, you have additional rights under GDPR including the right to lodge a complaint with your local data protection authority. Contact us at info@locusta.ai for GDPR-related requests.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Understand how you use our Services
- Deliver relevant content and advertising (where applicable)
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
9. Children's Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.
10. International Data Transfers
Our Services are operated from the United States. If you are accessing from outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your country.
11. Third-Party Links
Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page with an updated "Last updated" date. If we make material changes, we will provide notice via email or prominent notice on our Services prior to the change taking effect.
13. Contact Us
Questions about this Privacy Policy or your data?
Email: info@locusta.ai